FAQ
1. Where are your cashews sourced from?
Our cashews are carefully sourced from trusted farms and suppliers to ensure premium quality, freshness, and taste.
2. Are your cashews freshly roasted?
Yes. Our cashews are freshly roasted and packed to maintain maximum freshness, flavor, and crunch.
3. Do you use any preservatives or artificial ingredients?
No. Our products are prepared using carefully selected ingredients and do not contain unnecessary artificial preservatives.
4. How long will it take to receive my order?
Orders are usually processed within 1–2 business days. Delivery typically takes 2–6 business days, depending on your location.
5. How can I track my order?
Once your order is dispatched, you will receive shipping and tracking details via message or email so you can monitor your delivery.
6. What if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos of the product and packaging. We will review the issue and arrange a replacement or refund.
7. How should I store the cashews?
To maintain freshness and crunch, you can either:
-
Store the cashews in the Mama's Cashews resealable zip-lock pouch, or
-
Transfer them to an airtight container and keep it in a cool, dry place away from moisture and direct sunlight.
8. Do you offer bulk or corporate orders?
Yes, we do offer bulk orders and corporate gifting options. Please contact us directly for more details.
9. Can I cancel my order?
Orders can be cancelled only before they are shipped. Once the order has been dispatched, cancellations are not possible.
10. How can I contact you for support?
You can reach us through WhatsApp, email, or our contact page, and our team will be happy to assist you.
11. What is the shelf life of the product?
Our cashews typically have a shelf life of 6 months when stored properly in a cool, dry place.
12. Is the packaging resealable?
Yes. Our stand-up pouches come with a zip-lock seal to keep the cashews fresh after opening.